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FAQ

Every Kinzeno question, answered

From texture and skin tolerance to returns: here are the answers to the questions we are asked most often.

All product details come from the supplier. For individual health questions, a doctor is always a better source than an FAQ page.

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FAQ

Frequently asked questions about Kinzeno

What is Kinzeno intended for?
Kinzeno is a cosmetic massage gel for external use. It is designed to accompany a massage – whether you are working on yourself or someone else is. The gel creates a cooling, fresh sensation as you massage and, according to the supplier, leaves no greasy residue. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease.
What are the main ingredients?
According to the supplier, Kinzeno contains magnesium (sulfate and chloride), MSM (dimethyl sulfone), Arnica Montana, Boswellia Carterii (frankincense), horse chestnut with aescin, a vitamin B complex and vitamin E inside the microbeads. The complete INCI list is printed on the packaging.
How often can I use it?
The supplier describes Kinzeno as suitable for daily use. Many people turn it into an evening ritual after showering. Consistency matters more than quantity – a hazelnut-sized amount per zone is usually enough.
Does it feel greasy or stain clothing?
According to the manufacturer the gel absorbs quickly and leaves no greasy film. Even so, give it a moment to absorb before getting dressed, and wash your hands after applying.
Is Kinzeno suitable for everyone?
Kinzeno is a cosmetic product for external use. Do not apply it to broken or irritated skin, and avoid contact with eyes and mucous membranes. If you react to plants in the daisy family (arnica belongs to it), check the INCI list carefully. If you are pregnant, breastfeeding or have an existing condition, speak to a healthcare professional first.
How do returns and the guarantee work?
The supplier states a 60-day satisfaction guarantee: unopened product can be returned within 60 days, with return shipping paid by the buyer. Returns require authorisation from customer service. The terms published on the supplier's order page are always the ones that apply, not our summary.
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Questions about orders, delivery, returns or invoices can only be answered by the supplier's customer service – we have no access to order data and cannot help with returns.

You will find contact details in the footer of the official order page. For questions about this information site, please use the address in the imprint.

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Turn the end of your day into the best part of it

A cooling gel, visible microbeads, botanical classics – and 60 days to work out at your own pace whether Kinzeno fits into your routine.

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